Exchange & Return Policy

At NUVE Fragrances, customer satisfaction is our priority. We want every customer to enjoy a smooth and confident shopping experience. If you need to return or exchange your fragrance, our team is here to assist you.

1. Eligibility for Returns

Return Window
Customers may request a return or exchange within 14 days from the date of receiving the order.

Product Condition
To be eligible for a return or exchange, the product must be:

In its original condition.
Unused and not damaged.
In its original packaging whenever possible.
Returned with the order number or proof of purchase.

Non-Eligible Returns
Returns or exchanges cannot be accepted for products that show signs of use, damage, misuse, or alteration by the customer.

2. Exchange Policy

Exchanges
If you would like to exchange a product, please contact our customer support team within the 14-day return period.

Availability
Exchanges are subject to product availability. If the requested item is unavailable, you may choose another available product or request a refund according to our policy.

3. Return & Exchange Process

To request a return or exchange:

Contact us via WhatsApp or our customer support channels within 14 days of receiving your order.
Provide your order number and explain the reason for the request.
Our team will review your request and provide the required instructions.
The returned product will be inspected after receipt before approval.

4. Refund Policy

Processing Time
Approved refunds will be processed within 14 business days after receiving and inspecting the returned product.

Refund Method
Refunds will be issued through the original payment method used for the purchase whenever applicable.

Shipping Fees
Shipping fees are non-refundable once the order has been shipped.

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible with your order details and supporting information.

NUVE Fragrances will review the issue and provide an appropriate solution, including replacement or refund when applicable.

6. Quality Guarantee

At NUVE Fragrances, we are committed to delivering high-quality fragrances and excellent customer service. If you experience any issue with your order, our team is always ready to help.